Delivery and Returns
Delivery is completely free for all Skize products! Delivery times may vary, so be sure to check the individual product delivery times.
We currently only deliver to the United Kingdom.
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund.
If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization. You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
This policy was last updated in August 2020.
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